Part of your role is to provide health education, advice and support.
Some of the possible topic areas that could be covered include:
Restrictions on their work, school, etc.
- Be prepared to offer advice if this might cause hardship.
How to prevent others becoming unwell.
- Be prepared to offer advice on isolation, hand washing, cough and sneeze etiquette.
Provide any relevant resources.
- Ask them if they would like any resources or links to be emailed to them.
Ask if they have any questions
- If you can’t answer them offer to get back to them with a response later. Make sure to give them time to consider their questions.
Be prepared for frequently asked questions and answers – such as how to clean and disinfection, using face masks, restrictions, keeping family and friends safe, and where and who to call with further questions.